Operating model
Define outcomes, ownership, team, decision rights, measures, and governance for employees and agents working as one system.
AI operating models and agentic systems
Building AI-first organisations.
We redesign your highest-value workflows for seamless employee-AI collaboration, then create the operating model and software that save you time and budget.
Pilot projectFrom 2–3 months
One of your core workflows, such as customer onboarding or billing, redesigned from scratch.
New custom software, replacing costly licences or a legacy in-house system.
A clear orchestration for every step: what agents can do on their own, and which decisions your employees must make.
Your team trained to operate the new workflow.
Tested with synthetic or production data, ready to scale.
For leaders replacing core platforms, redesigning operations, or moving AI from experiments into production.
AI does not transform a business when it is bolted onto old processes.
Most organisations add copilots and point solutions to processes built for another era. The result is more software, more handovers, and little change in the economics of your business.
We don’t automate your old process. We start from the result you need, such as setting up a mandate or issuing an invoice, and redesign everything so agents handle the routine steps and your team makes the calls that need human judgement.
We redesign your processes and build the software.
Three connected capabilities that take one valuable domain from redesign to production.
Workflows and operations
Reimagine one end-to-end domain. Remove avoidable handovers, assign each task deliberately, and design human review around risk and exceptions.
AI-first products and platforms
Build or modernise the software, the data foundations, and the agent workflows, so the model reaches production without unnecessary model or vendor lock-in.
Illustrative example
From a manual task to an accountable AI-first workflow.
Recording a direct-debit mandate shows how routine work changes and where people stay accountable.
Before
A signed mandate form arrives. A person opens it, reads the name and IBAN, types them into the billing system, checks the entry, and files the form.
AI-first
The incoming form starts the workflow. An agent reads the name and IBAN, checks them against the customer record, and sets up the mandate. A missing signature or a name mismatch goes to a person. Every step is logged for audit.
Record a direct-debit mandateIllustrative
People
Agents
System
Policy checkAudit trailReceive formRead IBANCheck IBANSet up mandateReviewmismatchLog for audit
Routine mandates are set up without anyone retyping them. Your team only sees the cases that need a decision.
We prove the change on one workflow before you scale it.
Engagements start at two to three months, including in-depth discovery and strategy development phase.
- 01
Diagnose
Interview the people who run and use the work. Read the systems and data. Establish the current economics, constraints, and risks.
Output A shortlist of workflows ranked by value and feasibility, today’s cost and speed as a baseline, and a recommended first workflow.
- 02
Redesign
Map the outcome end to end and break it into tasks. Assign human, agent, and system responsibility, including controls and exceptions.
Output A target workflow, operating model, and build plan.
- 03
Prove
Build a production pathfinder with the people who will use and own it. Measure speed, cost, quality, and intervention rates.
Output Evidence from your own processes, not a disconnected demo.
- 04
Scale and transfer
Extend the proven model, establish reusable foundations, and equip internal teams to operate and improve it.
Output Lasting capability rather than permanent supplier dependence.
One team from operating model to working system.
Consultancies hand over a strategy. Software agencies build on the process you already have. We redesign the process and develop the software for it, with one team.
Outcome before technology
We agree on your performance goals, such as cost per case, processing time, or error rate, and measure against it.
Strategy and delivery together
The people who design the new way of working also build it. Nothing is handed from consultants to developers.
Small senior teams
Capacity expands and contracts with the work instead of becoming permanent headcount.
AI-native delivery
Senior developers use AI across the development lifecycle to increase speed and reduce delivery overhead.
Built for transfer
Architecture, documentation, and working practices support internal ownership.
Control by design
Permissions, review thresholds, observability, and audit trails sit inside the workflow.
Built for consequential change.
FORM II is for organisations with a valuable workflow, core platform, or operating constraint that cannot be solved by adding another tool.
Signals of a strong fit
- A senior sponsor who can decide on both the process and the IT systems
- High licence fees, or low-performance legacy systems
- Access to users and domain experts
- Readiness to change process and technology together
- A need to move before internal capability can be built
What needs to work differently?
Tell us which workflow or system you want to reimagine and what it costs you today. We will get back to you within two business days, and if we can help, we will arrange a call to explore options together.